Lazada 24 hour Call Centre Service Information
The Lazada call centre is a service provided to customers with specific problems. As one of the largest and long-standing e-commerce, services like this are quite important. Moreover, users from Lazada have reached millions of people. Of course, optimal service is the key so that it can last for a long time.
Basically, this e-commerce has been established since 2012 and is owned by Alibaba. Several online shopping application sites have been established in several countries, including Indonesia. The name is already quite famous and to date is still in use. In Indonesia, this e-commerce has been present since 2012.
Since it provides services for online shopping, then sometimes there are some problems. Technical problems such as website infrastructure experiencing disruption can occur at any time. This is because there are too many people shopping at once. The site was then unable to accommodate all that shopping flow.
However, with Lazada’s call center service, all problems can find an immediate solution. Consumers, buyers and sellers can enjoy this facility anytime and anywhere. It’s enough to give a complaint and then wait for a reply. A service that really helps everyone in the midst of daily hustle and bustle.
Some frequent problems
As an online shopping service with millions of users, technical problems can occur at any time. Of course, no one wants this. But the fact is that there are quite a few errors such as admission number errors, inaccessible numbers, and much more. The problems that happen are often quite annoying to some people.
The first problem that often arises is that the delivery takes too long to get to the destination address. This can actually happen due to many factors, ranging from errors when entering address data to stacking in delivery services. However, buyers can immediately contact Lazada’s call centre to enquire about this.
An almost similar problem is freight delivery error. For example, the buyer ordered a shirt, but what came was pants. This kind of problem happens often, especially during the online shopping season. Because there are too many buyers, purchase data can sometimes be confused and lead to the exchange of shipping goods.
There is also a problem with the Lazada account suddenly being inactive. This usually happens because there are signs of breaking the authorities’ rules and policies. But it could also be because the account has been inactive for a long time. So it’s dangerous if the account can be found.
Problems such as forgetting a password or a personal number that is already active are also common. If you are experiencing such a problem, you need to contact the call centre immediately for an answer. You are usually asked to enter a new phone number and email address as a step to check your data.
Lazada Call Center Option Types
Lazada provides several alternatives if you want to find a solution to the problem at hand. This is to provide convenience and comfort without reducing online shopping facilities. At least there are many ways such as via email, phone calls, and so on that can be used to get various answer information.
- Via Facebook
The first alternative if you want to find information is through Facebook. As is well known there is still a demand for this social media from many people. In fact, it is still the social with the most users in Indonesia. This makes Lamada’s official Facebook account very important to offer different types of information.
- By phone
Lazada’s call centre services via phone calls can use the number 0821-8063-0200. However, this call will charge the user for the call. The amount of cost also varies depending on the provider used. But this is certainly not a reason to have a panacea, right?
- By email
Electronic mail is indeed one of the most interesting messaging services. In addition to not demanding the cost of credit, its use n is quite free. You can also submit a complaint to Lazada via their email address. Although the address itself is support@Lazada.co.id that will answer any customer complaints immediately.
- Via twitter
As a social media outlet that also has quite a few users, Twitter is used as a forum for advice and criticism. Many Lazada customers or users usually submit suggestions or criticisms. There are also some users asking questions with a bit of a joke. But this approach actually makes customers close to Lazada.
Lazada Call Centre 24 Jam
E-commerce is an online shopping service that can be used at any time of the day or night. Since shoppers sometimes like to shop at night, information services should be ready at any time if needed. This is so that buyers find solutions when some problems occur during the buying process.
Therefore, a full 24-hour service needs to be provided so that consumers still feel comfortable shopping. A good shopping experience will do many good things, not only for shoppers but also for e-commerce people themselves. The customer service can be done through different providers you have.
The Lazada call centre can be made by call via the official number 021-8060090 every hour and working day. While calls can be made in 7 full days, they are only during working hours. You can make calls between 9am and 5pm. For the rest, you can use other 24-hour services.
24-hour customer service can be done by the methods mentioned earlier. You can use social media accounts like Facebook, Instagram, to Twitter. You can lodge a complaint at any time on the social media account. Though later the answers and solutions you want aren’t answered right away.
24 hour live chat service
In fact, there is a 24-hour service that can be accessed directly from the e-commerce application. Lazada’s call centre can only be enjoyed until 5pm. However, the live chat service can be done for a full 24 hours. This is quite useful for many people at once when shopping.
The trick is to open the application first. But make sure you already have an account by signing up and getting a password. Then enter the password and search for the Count menu in the lower right corner. Find the Convert service menu with CS at the bottom of the left corner.
Then there will be an infobox and here you can write a complaint. For example, complaints about orders have not arrived despite exceeding the supply estimate limit. While there is sometimes some accumulation of goods on the delivery service side, it is still necessary to ask for clarity of information.
Then submit the complaint and wait for FP to answer the complaint. Answers and replies are usually answered in a short time. Later you will receive status information about the purchase. Is it still packing and waiting to be delivered or is it already in the process of being delivered to the destination address.
Like e-commerce, technical problems can happen at any time. However, with the existence of multiple service facilities, of course these problems can be reduced. The goalnyes so that consumers still have a comfortable shopping experience. The Lazada call centre will help provide that shopping experience by presenting information and solutions to all problems.