How to use J&T Call Center services very easily
Many do not know how to use the services of the J&t call center. Although customer service can be accessed 24 hours round the clock. It can even be carried away that it is the most present expedition and that for the holidays it also still works. So not only does it serve 24 hours a day, but it also works without holidays.
J&T doesn’t really recognize holidays even national holidays and weekends still work as usual. So, for those who have an online business, it seems that this may be the best solution so that the goods you buy can easily reach the consumer even though the transaction is done during the holidays.
J&T itself is a multinational company engaged in the expedition sector, although headquartered in Jakarta, the company’s name has sorting warehouses in Semarang and Surabay. As the youngest expedition service in Indonesia, J&T always strives for maximum service for the satisfaction of its customers.
So, we have questions, suggestions or reviews that can be submitted through customer service or J&T call center. For those who are still confused about which media you should contact customer service through, you are in the right article because we will review it in detail.
Via J&T Expedition Official Hotline
Even at first, this one service can be accessed for free. In2018, the UN began removing the free hotline and replacing it with a paid service where prices depended on the rates of the carriers concerned. So you can contact the hotline service at 021-8066-1888 as follows:
- Dial hotline specified as 021-8066-1888
- After dialing the hotline, you will be connected to the operator
- You can press an extension that is tailored to your needs
This one service is highly recommended because it is quite efficient where customers can communicate in both directions until a solution is found. So, if you have problems with the place in connection with sending or receiving goods, you can contact customer service directly on the hotline.
This J&t Call Center also has no holidays so you can contact at any time when you need it. In addition, it can be accessed 24 hours round the clock, making it easier to consult customers directly. Contacting the call center through the hotline service is really more advisable than other methods.
Send an e-mail message to the e-mail address of the expedition
In fact, there are many other ways that can be used to contact J&T in addition to the hotline service where you have to pay a fee because the hotline is not free. One of them is sending an e-mail message so that you can forward in writing suggestions of criticism or complaints.
J&T will also respond well to incoming emails so you can send complaints, criticisms or suggestions via jntcare@jet.co.id email address. If you really choose to contact customer service via e-mail address, then pay attention to writing suggestions of criticisms or complaints that you will convey.
Don’t forget to fill in the email topic with important points to convey, and then explain the email body in detail. If there are problems or complaints, you should use the listing system, because it will be easier for the J&T Call Center to resolve complaints.
Instead of writing a paragraph, you should write it as a list so that the essence of the complaint is clearly conveyed. If you are winded up for a long time, there is usually a misunderstanding so you have to repeat what you want to convey and of course it takes time and the problem is not solved quickly.
Contacting J&T accounts on social networks
In an increasingly sophisticated era, there seems to be no need to be confused if you want to contact the customer service of even a large company. Moreover, all information can be easily obtained where you only need to surf search engines or browsers using internet media.
Today, almost all major companies have their own social media accounts to present their products to the public. You just need to find a social media account if you experience complaints or problems so that they can be easily conveyed in a simpler way.
Likewise with J&T, when you want to contact the J&t call center, but you are limited because you have to spend a budget where the rate is adjusted to the supplier used to call the hotline number, you can make a DM or direct message via a J&t social media account.
Especially now that many people prefer data packets over packages that need to be called, so you can contact the admin and through their social networks. Nowadays, there are also a lot of social networks, so look for more active accounts on social networks so that you can easily connect.
For this expedition, you can contact via Facebook account: J&T Express Indonesia, Instagram: @jntexpressid, Twitter: @jntexpressid, WeChat: @JTExpressID and Line: @jtexpressid. You are more advised to contact through your Instagram account because you are more often online or active.
So, not only through the hotline service, you can visit j&t call center in a variety of ways, ranging from sending emails or direct messages to J&T’s social media accounts, the most important thing is that criticism, suggestions or complaints can be easily transferred and get a quick response.
Via J&T WhatsApp number
If the above methods are still very difficult, for example, if you are not active on social networks or do not have an email address, there is another way that can be a last resort, more precisely contacting the admin or customer service on WhatsApp. WhatsApp is an app that is more commonly used for communication.
Compared to other apps, WhatsApp can even be said to be an SMS replacement so you can contact the J&t call center at whatsapp number +62811-8466-188. You will be connected to customer service to chat in both directions so that it is the same as a hotline where you can also find solutions related to filed complaints.
Customer service also serves wholeheartedly so that there is a prompt and responsible response regarding suggestions, criticisms or complaints made by customers. So there’s no need to worry because various obstacles can be overcome properly and sending or receiving packages can flow smoothly as usual.
The most important thing when sending a parcel is to make sure that you have included the correct and complete address along with the zip code. Also be sure to send items neatly packed, so that the goods are not easily damaged along the way because usually complaints in the J&t call center are mostly from online shopping enthusiasts.
Of the many complaints, many customers admitted that the package had not yet arrived. Then the wrong address or name and house number that results in the goods not reaching their destination. Then improper packaging also leads to the fact that the goods inside are easily damaged, dented, broken and others.
Tips to keep the delivery smooth and smooth are actually simple where you have to double check the shipping address and the name you’re going to, always if you’re sending goods that are prone to damage then give a warning sticker. So, you and consumers also don’t have to contact the J&T call center because the delivery runs smoothly.