HSBC Call Center Services for Your Customers
The HSBC Call Center is very useful for its customers. The HSBC name is not really very popular in small towns. However, in some large cities, popularity is growing. In fact, this bank has successfully competed with several big names like BCA and Mandiri. His enthusiasm for improving the service is also quite extraordinary.
Increasingly, the services provided are constantly being improved. However, due to constant improvement, some users are often confused. The confusion was felt as the available functions became more and more. To fix the problem, contacting CS may be the best option.
However, due to the large number of available services, HSBC provides its customers with more than just one call center. There are several numbers that can be contacted according to the problem under consideration. Therefore, it would be better to know in advance the service options and the available numbers of the HSBC call center .
Contacting the Banking Services Call Center
Customers of HSBC banking services are divided into several groups. But the most common group is the main breed. This is the group with the most customers. This is justified, given that it itself uses the functions in general at no extra cost. There are two numbers to contact premier banking services.
The first number is 1500-700. This number can be contacted throughout Indonesia. However, those of you who are abroad will not be able to contact him. Abroad, the number to be dialed is 6221-2551-4722. Its use necessarily uses intervertebral speeds.
Both numbers can be contacted at any time. This is because its own CS works for 24 hours. The availability of the HSBC call center for 24 hours is not only for the best customers. Bank advance services can also be contacted for 24 hours. But the number is certainly different from the premier’s office.
This figure is also divided in half for domestic and foreign needs. For domestic needs, you need to call 1500-808. As for the needs, when they are outside the territory of Indonesia, you can contact 6221-2552-6603. In fact, there is another service that HSBC provides.
The type is Fusion banking. However, there are not so many users of this service as there are premier or advance users. But while there aren’t many of them, HSBC call centers for fusion services are still available. To communicate, you can call 1500-501. The number is intended for customers in the territory of Indonesia.
However, since it is not used very often, the number of users from abroad is not provided. In fact, the number is inactive for 24 hours. You can contact him only from 9 am to 5 pm. The accessibility itself is only from Monday to Friday.
Applying for credit card services
In addition to banking, contacting the HSBC Call Center is also for credit card purposes. The need for credit cards themselves is also divided into several types. The most common type is certainly the premier with the largest number of users. For premier credit card purposes, you can call 1500-700.
This figure is used when it is located on the territory of Indonesia. While outside of Indonesia, call 6221-2551-4722. The number can be reached in all corners of the world. Naturally, inter-local tariffs will be applied. Whether it’s a foreign or domestic number, they can both be contacted at any time.
This is because its CS is also available for 24 hours. Cs availability for 24 hours is also available for signature credit card needs. This type of credit card is one tier above the premier. Therefore, the number of customers is less.
When you want to contact the hsbc call center for a signature credit card, there are two numbers. The two numbers include 1500-800 and 6221-2552-6603. The first number is contacted for domestic needs, and the second number is contacted for foreign purposes.
Both are also equally active for 24 hours. The existence of CS is also possible for platinum credit card types. This is the type of HSBC of the highest level. The number of users is really not too much. However, platinum services are always preferred so that customers are not disappointed.
The numbers with which it is possible to contact also differ for domestic and foreign needs. Domestic numbers are 1500-808, and foreign – 6221-2552-6603. Both are also available for 24 hours, so platinum credit card customers can get in touch at any time.
Credit card services still have other types
The most famous credit card services in the bank are certainly of the highest quality, advance and platinum. However, there are other services provided by HSBC. The service is designed for the needs of a credit card for the return of money. Like other types, there is a special HSBC call center for these services . Its activity is also 24 hours.
The first is 1500-808. He can be contacted about the needs of domestic services. And the other is 6221-2552-6603. He can be contacted if you need to be abroad. In fact, for credit card needs in general, the type of cashback is the last type.
However, in this area there are often conditions in which other problems often arise. The problem can not be attributed to any of the above types. If you encounter such a problem, call 1500-808 when you are in Indonesia and 6221-2552-6603 when you are abroad.
However, the availability of such numbers is not 24 hours. The contact can only be accessed from Monday to Friday. The time itself is only during working hours, that is, from 07.00 to 21.00, if that time has passed, the client must wait until the next day.
There are other services that are not related to banking and credit card
In addition to banking and credit cards, there are still other services. This service actually serves as a support for the convenience of users. The first need concerns personal loans. It is unlikely that the bank does not provide this function. Therefore, there is a special HSBC call center for these purposes.
However, like other credit card problems, this service is provided only from 07.00 to 21.00. contacting him himself must be done on weekdays, i.e. from Monday to Friday. For domestic use, contact is 1500808*. As for foreign needs, contacts are 6221-2552-6603.
Naturally, overseas tariffs are applied to the second contact. In addition to the goals of a personal loan, there are also special contacts for the service “Apply Now”. However, the available HSBC call centers are for domestic use only. His own contacts are from 1500 to 707. Like personal loan services, you can not contact him on vacation.
The service is available only from Monday to Friday. Even on that day, you can only get in touch from 7 am to 5 pm. This time is much narrower than the need for a personal loan, when the CS is available until 8 pm.
If you look at the above description, HSBC provides call centers in great detail. Under these detailed conditions, every user problem will certainly be solved. Therefore, be sure to contact us when you encounter a problem. After all, the CSS of the HSBC Call Center is always friendly in the face of every complaint.